Why a best practice framework matters
Watch the video to see why VSM’s ITIL service management framework is best placed to process the
mountains of data and perform the analytics required in supporting modern UC and CC environments.
Ensure business resilience in your contact center.
Empower your people to predict, identify and solve problems in real-time through Virsae Service Management’s AI-driven investigative capability and intuitive visualization.
Are your Session Border Controllers (SBCs) at risk?
Virsae Service Management applies AI-driven automation and deep data insights to SBCs, bringing real-time threat awareness and protection to UC environments.
Fixing Voice Quality Issues Proactively
VSM massively reduces the time to resolve voice quality issues by identifying the root cause through regular checks of typical causes of poor voice quality. If there is a mismatch, VSM generates an alarm and UC support teams are automatically notified and a fix suggested.
Pinpoint Media Gateway Network Issues
Like the canary in the coal mine, VSM uses the H.248 protocol to enable support teams to track the performance of the IP network and detect potential issues early, before there is an outage.
External call history (ECH 1)
interface with Avaya Call Management System (CMS) provides unrivalled visibility into the way your Contact Center has dealt with individual calls and the call experience.
External call history (ECH 2)
Interface with Avaya Call Management System (CMS) provides unrivalled visibility into the way your Contact Center has dealt with individual calls. Here we take a close-up look at both the caller experience and user/agent experience.
VSM provides much needed visibility of SIP signaling messages, leading UC support teams directly to the cause of underlying issues and reducing the time and skill level required to troubleshoot SIP.
VSM proactively alerts on connectivity issues for connection-less protocols like SIP, before they become business-impacting.
Media Gateway Synchronization
Media Gateway Synchronization helps improve call quality and the reliability of trunk groups.