Virsae Service Management

Businesses worldwide use VSM to keep their communications systems at peak performance.


Transforming the way service management is delivered to the contact center and UC markets, VSM simplifies the management of complex systems and brings new levels of insight to the real-time performance of multi-vendor applications, providing customers with the visibility to minimize risk, manage cost, and perform at their very best.

Delivering a whole new world of insight, VSM overlays big data with AI-powered analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.

Processing billions of system transactions, consumed through simple easily configurable dashboards, VSM presents a complete ITIL-aligned view of interactions between you and your customers – so you always know what’s happening in your UC and contact center environment and deliver the communications experience today’s customers expect.

  • Get to the bottom of incidents before users complain
  • Identify root causes to stop them happening again
  • Fix bottlenecks slowing down your network
  • Assess unused resources to improve your bottom line

As a cloud-native SaaS company, we never stop innovating, resulting in a consistently evolving solution, delivered with integrity and a ‘customer first’ mentality not found elsewhere.

CC and UC insights to the edge of your network

  • Event Notification

    Proactively manage event flow with standard or customized views

  • Real-Time Dashboards

    Stay ahead of issues with real-time visibility and alerts

  • Intelligent Insights

    Make informed business decisions from captured data and trends

  • Powered by AI

    Automate manual processes with analytics-driven insight

  • Continuous DevOps

    Tap into continuous service enhancements rolled out every two weeks

  • Customer Success

    Achieve positive outcomes; success is in our DNA.

Meet Alex, Virsae’s virtual engineer

Alex enhances your VSM experience, putting a human face on proactive notifications and actions for critical aspects of UC systems’ performance and customer experience, including network improvements, recommended actions, and impact assessments.

With Alex at your side, you will get immediate answers to questions about the performance of your UC environment, and a virtual tap on the shoulder to address looming issues. That means you spend less time looking and worrying, and more time focusing on high-value initiatives.

Machine learning and Artificial Intelligence for UC systems management

Work smarter with a centralized interface for communication, escalation, reporting, and customer interaction

Go beyond simple monitoring with proactive fixes and high-level automation to resolve issues with less human intervention

Gain unique insights into UC resource utilization to retire unused capacity, forecast future requirements, and reduce costs

Collect and present CMDB asset information automatically, providing at-a-glance graphical views of your unified communications systems and applications

Protect your UC network with real-time threat awareness capabilities

Born in the cloud

VSM was conceived and developed from the ground-up to specifically leverage the cloud. DevOps and Agile methodology drive VSM’s continuous development and flow of incremental improvements to customers and end-users.

Customer centric service innovation

VSM microservices are developed separately and optimised independently, supporting the rapid incorporation of user feedback for continuous improvement, new developments and upgrades, at the speed customers and end-users consume their services.

Superior diagnostic powers

VSM’s diagnostic powers draw on over 12 billion transactions every month, created by millions of data sources across thousands of sites globally, combined with AI-based analytics and automation. The combination provides new levels of interaction insight and trouble-shooting capability for unified communications and contact center performance.

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