MSP Relevance in a Cloud World
Revealing improved MSP capabilities that can be offered to their customers, and the processes required when changing from a core network supporter to an end-to-end user/customer supporter.
Nov 18, 2021
Managing the Unmanaged - UC in the Hybrid Workplace
In a UC Today video interview Ross Williams reveals how ‘VSM Everywhere’ provides the elusive insight needed to manage the entire hybrid environment, end to end.
Oct 28, 2021
Solving UC and CX Quality Problems
Valuable insight into troubleshooting UC and CX quality problems with a walk-through of the manual and then automated processes available for faster resolution.
Jun 02, 2021
Maintaining CX during and post-pandemic
Learn how Virsae’s data-led insight delivers improved CX, planning and compliance outcomes, with visibility down to the individual agent and user level.
Feb 17, 2021
CMS External Call History and Voice Quality combo takes CX reporting next level
Unlock the power of Avaya CMS ECH data with a CX interface to achieve the same high level of CX expected of your brand, no matter where agents are located.
Sep 24, 2020
Global Call Quality: Remote Workers
Learn about the global call quality impact of COVID-19, the problems experienced and how these were resolved.
Jul 31, 2020
UC Global Data Analytics
This EDUcast provides a briefing on the advantages of global UC service management insights, with quantitative data on what UC and CC sites are experiencing on a global scale and the data that influences CX.
Feb 10, 2020
Customer Experience Reporting – Chasing the Unicorn
Virsae explores the challenges and opportunities of reporting the CX journey, industry perspectives hits and misses, and how Virsae’s cloud-based analytics bring us closer to the legendary unicorn.
Oct 24, 2019
AI Service Management in Action
Learn how VSM collects data on a massive scale, overlaying AI-based analytics, automation, work flows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.
Sep 24, 2019
Improve Customer Experience and Uptime by Reducing Effort
Take advantage of the insights derived from billions of data points gathered across thousands of Avaya deployments globally to reduce support effort, improve customer experience (CX), and increase your technology uptime.
Apr 09, 2019