Overcome Contact Center Hybrid Working Challenges
Ian McCarthy explains how Virsae's real-time AI-powered analytics overcome contact center hybrid working challenges, for improved operational efficiency, agent productivity and customer experience. Recorded at Call & Contact Center Expo, Las Vegas.
May 04, 2023
Metrigy and Virsae on Rooting Out Performance Problems
Ross Williams, Chief Product Officer at Virsae, and Metrigy's CEO Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions and talk about what’s to come with AI, self-service, and more.
Feb 02, 2023
How successful organizations migrate CC & UC to cloud
Listen to this discussion with Gary Audin from Telecom Reseller and Virsae's Ray Pearson.
Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees
Jan 12, 2023
Always-on Insights for Microsoft Teams
Learn how Virsae uses Machine Learning and Artificial Intelligence to identify the root cause of poor connection quality, and improve voice, video and network performance across Microsoft Teams.
Click on the screen to view the EDUcast hosted by Telecom Reseller.
Sep 14, 2022
Employee Wellbeing at Home
Learn from our Partners, Jabra, Microsoft and Formation Tech, how Virsae's XCaaS Analytics platform VSM is helping promote improved customer experiences AND employee wellbeing.
Mar 15, 2022
SBC Security…Risks and Opportunities for Carriers and MSPs
Exploring SBC security challenges and new revenue stream opportunities from managing UC end-to-end, with full visibility of customer experience and user experience in the hybrid workplace.
Feb 22, 2022
MSP Relevance in a Cloud World
Revealing improved MSP capabilities that can be offered to their customers, and the processes required when changing from a core network supporter to an end-to-end user/customer supporter.
Nov 18, 2021
Managing the Unmanaged - UC in the Hybrid Workplace
In a UC Today video interview Ross Williams reveals how ‘VSM Everywhere’ provides the elusive insight needed to manage the entire hybrid environment, end to end.
Oct 28, 2021
Solving UC and CX Quality Problems
Valuable insight into troubleshooting UC and CX quality problems with a walk-through of the manual and then automated processes available for faster resolution.
Jun 02, 2021
Maintaining CX during and post-pandemic
Learn how Virsae’s data-led insight delivers improved CX, planning and compliance outcomes, with visibility down to the individual agent and user level.
Feb 17, 2021