Informative discussions and demonstrations showcasing how Virsae works with Partners and XCaaS data to keep communications systems running at peak performance, optimize customer experience, improve employee wellbeing and bolster security.

Enterprise Connect Webinar - How Successful Companies Migrate to CCaaS

CCaaS insights into the latest research and practical guidelines from an independent analyst firm, global solutions provider, and technology performance management leader.

Nov 08, 2023

Overcome Contact Center Hybrid Working Challenges

Ian McCarthy explains how Virsae's real-time AI-powered analytics overcome contact center hybrid working challenges, for improved operational efficiency, agent productivity and customer experience. Recorded at Call & Contact Center Expo, Las Vegas. 

May 04, 2023

Metrigy and Virsae on Rooting Out Performance Problems

Ross Williams, Chief Product Officer at Virsae, and Metrigy's CEO Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions and talk about what’s to come with AI, self-service, and more.

Feb 02, 2023

How successful organizations migrate CC & UC to cloud

Listen to this discussion with Gary Audin from Telecom Reseller and Virsae's Ray Pearson.

Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees

Jan 12, 2023

Always-on Insights for Microsoft Teams

Learn how Virsae uses Machine Learning and Artificial Intelligence to identify the root cause of poor connection quality, and improve voice, video and network performance across Microsoft Teams. 

Click on the screen to view the EDUcast hosted by Telecom Reseller. 

Sep 14, 2022

Employee Wellbeing at Home

Learn from our Partners, Jabra, Microsoft and Formation Tech, how Virsae's XCaaS Analytics platform VSM is helping promote improved customer experiences AND employee wellbeing.

Mar 15, 2022

SBC Security…Risks and Opportunities for Carriers and MSPs

Exploring SBC security challenges and new revenue stream opportunities from managing UC end-to-end, with full visibility of customer experience and user experience in the hybrid workplace.

Feb 22, 2022

MSP Relevance in a Cloud World

Revealing improved MSP capabilities that can be offered to their customers, and the processes required when changing from a core network supporter to an end-to-end user/customer supporter.

Nov 18, 2021

Managing the Unmanaged - UC in the Hybrid Workplace

In a UC Today video interview Ross Williams reveals how ‘VSM Everywhere’ provides the elusive insight needed to manage the entire hybrid environment, end to end.

Oct 28, 2021

Solving UC and CX Quality Problems

Valuable insight into troubleshooting UC and CX quality problems with a walk-through of the manual and then automated processes available for faster resolution.


Jun 02, 2021