Maintaining CX during and post-pandemic
Learn how Virsae’s data-led insight delivers improved CX, planning and compliance outcomes, with visibility down to the individual agent and user level.
Click on the screen to view the Webinar, hosted by Telecom Reseller.
Feb 17, 2021
CMS External Call History and Voice Quality combo takes CX reporting next level
Unlock the power of Avaya CMS ECH data with a CX interface to achieve the same high level of CX expected of your brand, no matter where agents are located. Click on the screen to view the Webinar.
Sep 24, 2020
Global Call Quality: Remote Workers
Learn about the global call quality impact of COVID-19, the problems experienced and how these were resolved.
Click on the screen to view the EDUcast, hosted in conjunction with Telecom Reseller.
Jul 31, 2020
UC Global Data Analytics
Traditional enterprise software ring-fences your knowledge to the insights gathered within just one technology deployment – your own. This EDUcast provides a briefing on the advantages of global UC service management insights, with quantitative data on what UC and CC sites are experiencing on a global scale and the data that influences CX.
Click on the screen to view the EDUcast, hosted in conjunction with Telecom Reseller.
Feb 10, 2020
Customer Experience Reporting – Chasing the Unicorn
Today’s customers expect slick experiences on every channel. Virsae explores the challenges and opportunities of reporting the CX journey, industry perspectives hits and misses, and how Virsae’s cloud-based analytics bring us closer to the legendary unicorn.
Click on the screen to view the webinar, hosted in conjunction with International Avaya Users Group (IAUG).
Oct 24, 2019
AI Service Management in Action
Providing a whole new world of interaction insight in the UC and contact centre space, learn how Virsae Service Management (VSM) collects data on a massive scale, overlaying AI-based analytics, automation, work flows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.
Click on the screen to view the webinar, hosted in conjunction with International Avaya Users Group (IAUG).
Sep 24, 2019
Improve Customer Experience and Uptime by Reducing Effort
Take advantage of the insights derived from billions of anonymous data points gathered across thousands of Avaya deployments globally to reduce support effort, improve customer experience (CX), and increase your technology uptime.
Click on the screen to view the webinar, hosted in conjunction with International Avaya Users Group (IAUG).
Apr 09, 2019
IT Best Practice in Unified Communications
IT teams have proven Service Management processes developed over decades. Apply these processes to UC and bring disparate IT and UC teams together, standardize processes and reporting, enhance teamwork, and enable cross-over skills.
Click on the screen to view the webinar, hosted in conjunction with Telecom Reseller.
Jan 18, 2019
Leverage Big Data to Manage your Avaya UC Environment
UC systems and networks generate a massive amount of data. Capturing data is one thing but decoding it to diagnose problems and to fine-tune customer experience on the fly is quite another. More than simply processing power, today’s UC managers require automated detection and dashboard analytics to handle big data and make better decisions in their UC environments.
This webinar contrasts traditional trouble-shooting with data-driven UC management, focusing on common challenges in UC environments.
Click on the screen to view the webinar, hosted in conjunction with IAUG.
Oct 02, 2018
VoIP Security Delivered
You can’t manage what you can’t see…
You hear about application security, malware, and attacks. You can’t ignore the same issues with VoIP. So how can you keep up with the VoIP security problems? Is inherent security within your session border controller (SBC) enough? Is your SBC properly managed? Can you gain access to VoIP security problems and resolutions encountered by other users of VoIP?
This webinar reveals the issues, threats, and risks associated with VoIP security, including SBC capabilities and limitations, and how you can keep up with VoIP security management with cloud-based automation.
Click on the screen to view the webinar, hosted in conjunction with Telecom Reseller.
May 15, 2018