Customer Experience Reporting – Chasing the Unicorn
Virsae explores the challenges and opportunities of reporting the CX journey, industry perspectives hits and misses, and how Virsae’s cloud-based analytics bring us closer to the legendary unicorn.
Oct 24, 2019
AI Service Management in Action
Learn how VSM collects data on a massive scale, overlaying AI-based analytics, automation, work flows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.
Sep 24, 2019
Improve Customer Experience and Uptime by Reducing Effort
Take advantage of the insights derived from billions of data points gathered across thousands of Avaya deployments globally to reduce support effort, improve customer experience (CX), and increase your technology uptime.
Apr 09, 2019
IT Best Practice in Unified Communications
Apply proven Service Management processes to UC and bring disparate IT and UC teams together, standardize processes and reporting, enhance teamwork, and enable cross-over skills.
Jan 18, 2019
Leverage Big Data to Manage your Avaya UC Environment
This webinar contrasts traditional trouble-shooting with data-driven UC management, focusing on common challenges in UC environments.
Oct 02, 2018
VoIP Security Delivered
You can’t manage what you can’t see. This webinar reveals the issues, threats, and risks associated with VoIP security, including SBC capabilities and limitations, and how you can keep up with VoIP security management with cloud-based automation.
May 15, 2018
Voice Quality Management – VQM
This webinar reviews the challenges encountered delivering voice quality, ITIL as applied to voice quality management, and real world statistics drawn from VSM’s cloud platform on call quality and the problems faced.
Nov 14, 2017