Virsae + Hammer deliver CX assurance for contact centers
Unrivaled 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints
Apr 27, 2023
Ensure all files have been backed up and review backups by equipment name and date of last backup with VSM Backup Summary Reports.
Aug 16, 2021
OS Memory Usage Report
Detect server hardware operating on the limit and memory leaks that could undermine UC systems’ performance with VSM Operating System (OS) Memory Usage Report.
May 06, 2021
VSM Alarms Report
Know exactly which parts of your UC system are underperforming or malfunctioning, and to what degree CX and UX might be impacted with VSM Alarms Report.
Apr 22, 2021
Are your Session Border Controllers (SBCs) at risk?
Virsae Service Management applies AI-driven automation and deep data insights to SBCs, bringing real-time threat awareness and protection to UC environments.
Mar 01, 2021
Ensure business resilience in your contact center.
Empower your people to predict, identify and solve problems in real-time through Virsae Service Management’s AI-driven investigative capability and intuitive visualization.
Feb 01, 2021
Why a best practice framework matters
Watch the video to see why VSM’s ITIL service management framework is best placed to process the
mountains of data and perform the analytics required in supporting modern UC and CC environments.
Jan 01, 2021
Fixing Voice Quality Issues Proactively
VSM massively reduces the time to resolve voice quality issues by identifying the root cause through regular checks of typical causes of poor voice quality. If there is a mismatch, VSM generates an alarm and UC support teams are automatically notified and a fix suggested.
Pinpoint Media Gateway Network Issues
Like the canary in the coal mine, VSM uses the H.248 protocol to enable support teams to track the performance of the IP network and detect potential issues early, before there is an outage.
External call history (ECH 1)
interface with Avaya Call Management System (CMS) provides unrivalled visibility into the way your Contact Center has dealt with individual calls and the call experience.