About Virsae

Virsae’s Service Management AI-powered platform keeps the technology that underpins customer and employee experiences running flawlessly.

Virsae Service Management (VSM), is the leading cloud-native service management platform for enterprise Unified Communications (UC) and Contact Center systems.

Wherever your people work, VSM’s full stack, end-to-end analytics show the quality of experience from multi-vendor platforms to the remote workers' environment, and everything in between, across on-premises, cloud and hybrid.

Combining big data, machine learning, AI-powered diagnostics and automation, VSM delivers the insight to optimize experience, resolve technology issues faster, manage costs through improved productivity and efficiency, reinforce security and compliance, and drive revenue.

With thousands of customer sites around the globe, and billions of transactions powering our XCaaS analytics, VSM’s unrivaled insights bring new clarity to service management.

How we started

Virsae’s founders developed VSM after 20 years of work engineering and supporting communications platforms across Asia Pacific.

Understanding the unique complexities of modern UC and contact center technologies, Virsae’s founders saw an opportunity for a next-generation service management solution to improve visibility and service agility, reduce service costs, and bridge the gap between data and insight. VSM was born.

Building on the right foundation

Empowering our partners and customers with a scalable, data-driven service management platform started with choosing the right technology foundation.

At a time when UC management systems required complex software installations and support, Virsae set its sights on the cloud – a decision that established an immediate and ongoing competitive advantage for both Virsae and our partners and customers.

VSM’s DNA:

• Born in the cloud with native SaaS architecture
• Run on Microsoft Azure’s secure and scalable public cloud platform
• Built to the ITIL service management framework, bringing IT best practice to UC service management
• Designed with data at the center to drive insights and informed action
• Made simple and easy to install, use, and scale

Transforming service

VSM supports hundreds of customers, thousands of sites, and millions of devices around the globe. Every day, we collect billions of data points, providing actionable insights for our customers and partners to deliver on the promise of quality interactions anywhere, anytime, via any channel.

Data itself does not drive actions. Virsae connects the dots, combining machine learning and artificial intelligence to present a whole new world of data-driven decision making for UC and contact center applications.

Virsae’s customer-first ethos and focus on innovation and automation have revolutionized the way UC service management is delivered.

 

Virsae. Unrivaled Insight