Customer Success

Our entire company is committed to your success. 

From pre-sales evaluation to platform onboarding and expert training. The team at Virsae are here to provide unrivaled service and support.

Today our Net promoter Score (NPS) is 60, we're exceptionally proud of that!

99.99% Uptime - We're built on Microsoft Azure for unrivaled reliability and security.

Across North America, Europe, and Asia Pacific we have technical experts here to help your organization Discover Virsae, deploy Virsae's Service Management Platform fast, and train your experts to get the most out of our AI-Powered platform.

Our Product Development team are constantly releasing updates and upgrades to features and functionality. So our support never stops. We're on hand to answer any question and provide refresher or new employee training at any time. Contact Support.

Plus, customers always have access to our product documentation in-app, that's updated constantly.

Virsae's Chief Product Officer, Ross Williams, shares the reasons why we've developed VSM-E and the benefits for organizations supporting their remote workers.

Ross Williams - VSM Demo at Enterprise Connect 2022

VSM-E is an easily deployed solution on an employee’s workstation, that enables extraction and analysis of critical performance and device data in the 'unmanaged' Work From Home (WFH) environment.

"In our business, an hour’s downtime costs $250,000. Virsae is money well spent – many times over."

IT Director | US-based medical services company

Expert Tips on VSM


Metrigy and Virsae on Rooting Out Performance Problems

Ross Williams, Chief Product Officer at Virsae, and Metrigy's CEO Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions and talk about what’s to come with AI, self-service, and more.

Feb 02, 2023


How successful organizations migrate CC & UC to cloud

Listen to this discussion with Gary Audin from Telecom Reseller and Virsae's Ray Pearson.

Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees

Jan 12, 2023

Virsae Blog

Why is my Microsoft Teams audio and video not working?

Around the world, people host or attend more than 100 million meetings per day. It is common for these people to work from home part (hybrid) or full-time. Unfortunately, 20% of meeting participants experience voice/video quality issues. Collaboration technologies and their access include multiple vendors and services, which makes it challenging to monitor and maintain a high-quality environment. 

Dec 19, 2022

VSM Tips

ACM Vector Flow Charts

Dec 08, 2022

VSM Tips

Avaya Session Border Controller

VSM's Avaya Session Border Controller dashlet shows threats in real time, identifying trusted and untrusted networks, and flagging SBC rules that are being tested by threatening behavior.

Dec 08, 2022