Customer Success

Our entire company is committed to your success. 

From pre-sales evaluation to platform onboarding and expert training. The team at Virsae are here to provide unrivaled service and support.

Today our Net promoter Score (NPS) is 60, we're exceptionally proud of that!

99.99% Uptime - We're built on Microsoft Azure for unrivaled reliability and security.

Across North America, Europe, and Asia Pacific we have technical experts here to help your organization Discover Virsae, deploy Virsae's Service Management Platform fast, and train your experts to get the most out of our AI-Powered platform.

Our Product Development team are constantly releasing updates and upgrades to features and functionality. So our support never stops. We're on hand to answer any question and provide refresher or new employee training at any time. Contact Support.

Plus, customers always have access to our product documentation in-app, that's updated constantly.

Virsae's Chief Product Officer, Ross Williams, shares the reasons why we've developed VSM-E and the benefits for organizations supporting their remote workers.

Ross Williams - VSM Demo at Enterprise Connect 2022

VSM-E is an easily deployed solution on an employee’s workstation, that enables extraction and analysis of critical performance and device data in the 'unmanaged' Work From Home (WFH) environment.

"In our business, an hour’s downtime costs $250,000. Virsae is money well spent – many times over."

IT Director | US-based medical services company

Expert Tips on VSM

Virsae News

Virsae Service Management Analytics Platform Now Available on Genesys AppFoundry

May 21, 2024

Virsae News

VSM for Microsoft Teams Available in the Microsoft Azure Marketplace

Jan 23, 2024


Enterprise Connect Webinar - How Successful Companies Migrate to CCaaS

CCaaS insights into the latest research and practical guidelines from an independent analyst firm, global solutions provider, and technology performance management leader.

Nov 08, 2023

VSM Tips

Avaya CMS External Call History

External Call History for Avaya CMS provides unrivaled visibility into the way your contact center has dealt with individual calls, detailing both customer and user experience.

Aug 28, 2023

Virsae Blog

Elevate Hybrid Work Success with Improved Visibility

Research reveals third party performance management tools provide a critical view of what's happening across the hybrid workplace. 

Jun 29, 2023