At-home workers (including CEOs) are desperate for better connectivity and communications performance. Here’s what you can do about it.
This use case highlights the plight of a CEO in an important board meeting. But if your CEO is suffering from these issues, you can be 100% sure your remote and WFH employees, and the customers they're serving, are having the same problems.
New research has found that organizations using management platforms (like Virsae) focused on optimizing customer and user experience have made huge gains, as per Metrigy’s 2022 study. On average:
- Customer ratings improved 16.9%
- Agent efficiency improved 15.3%
- Revenue jumped 14.7%
- Costs reduced by 9%