Unrivaled Insights for Microsoft Teams

Virsae Service Management (VSM) delivers unrivaled insights across Microsoft Teams and meeting environments in minutes. Delivering unparalleled insights to improve voice, video, and network performance.

MS Teams

VSM and VSM Everywhere enable extraction and analysis of critical performance and device data across Microsoft Teams and meeting environments, including the 'unmanaged' remote and Work From Home (WFH).

End-to-end visibility

With the VSM suite, you'll have always-on visibility into remote workplaces to find and fix issues impacting Voice and Video calls.

Insights in Minutes

Managed Service Partners and Organizations can populate their dashboards with insightful data in minutes with VSM and VSM Everywhere.

Per-user Observability

VSM provides per-user reporting on modalities and devices utilized so you can ensure maximum return on your collaboration investment.

Teams Rooms Uptime

Ensure your meeting rooms are always good to go so that meetings are never delayed or rescheduled.

Watch the 2-minute animated video:
Using Microsoft Teams Post Call Feedback to Improve CX and UX

Empower your service desk with the right data at the right time, to resolve technology issues faster and improve experience.

 

 

Walk through Virsae's Performance Analytics Platform with Ross Williams, our Chief Product Officer.

Schedule a time with our experts to discuss how VSM can unlock value across your Microsoft Teams environment.

 

 

Per-user Observability

Maximize your investment in new technology by measuring the uptake of collaboration features by users

Moving from enterprise to cloud platforms involves a change of mindset from communication to collaboration. Some users will be faster to adapt than others. 

VSM provides per-user reporting on modalities and devices utilized so you can ensure maximum return on your collaboration investment.

Users who are not making the best use of the new functionality can be made aware of the Apps available to them, along with help to upskill with online tutorials and how-to videos.

 

Is it time you found a solution to lift the productivity of remote and at-home workers, and drive up customer experience ratings?

Without management tools like Virsae, it's impossible to see and fix issues across hybrid environments.

Download the VSM Everywhere Solution Brief

Full Stack VSM for Microsoft Teams

 

 

 

 

 

 

 

Performance Delivered

Metrigy's Workplace Collaboration 2023-24 research study showed that companies using third party performance management platforms, like Virsae, elevate voice, video and device performance. And experience a 1/3 reduction in Mean Time to Repair (MTTR).

   

 

Case Study

At-home workers (including CEOs) are desperate for better connectivity and communications performance. Here’s what you can do about it.

>> Click here to download the CEO Use Case

This use case highlights the plight of a CEO in an important board meeting. But if your CEO is suffering from these issues, you can be 100% sure your remote and WFH employees, and the customers they're serving, are having the same problems.