The always-on, AI-powered solution provides unrivaled visibility across your hybrid workplaces.
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Download the VSM Everywhere solution brief
With XCaaS systems rapidly replacing many legacy phone systems and call centers, it is imperative that the levels of quality that users have become accustomed to are at the very least maintained and preferably enhanced. For XCaaS call quality to be consistently at or above enterprise levels, IT organizations need to find ways to manage, isolate, and troubleshoot effectively.
Wherever your people work, Virsae’s technology-agnostic platform ensures your Unified Communications and Contact Center environments are operating at peak performance.
The remote workforce has changed everything; users are making calls via XCaaS platforms using a wide range of connectivity, speeds, and ISP’s, typically on consumer-grade connections. Moreover, they are sharing their network with family members who are taking up precious bandwidth and perhaps causing background noise not experienced in the workplace. IT needs to know exactly what the user experience is, why it’s happening, and what to do about it.
As shown below, VSM Everywhere (VSM-E) provides new analytics such as workstation and home network performance and even extends to telemetry data such as headset boom position and background noise.