VSM Everywhere

The always-on, AI-powered solution provides unrivaled visibility across your hybrid workplaces.

In the hybrid workplace, remote networks need to become a part of your enterprise communications environment. IT needs to know exactly what the remote user experience is, why it’s happening, and what to do about it, to manage and troubleshoot effectively.

The remote workforce has changed everything; users are making calls via XCaaS platforms using a range of connectivity, speeds, and ISPs, typically on consumer-grade connections. Moreover, they’re sharing their network with family members who are taking up precious bandwidth and can cause background noise not traditionally experienced in the workplace.

The VSM suite delivers a complete end-to-end view of UC performance and user experience across complex XCaaS platforms, including ‘unmanaged’ work from home (WFH) environments courtesy of VSM Everywhere - a software agent deployed on user devices.

Virsae’s AI-driven analytics show the quality of experience from multi-vendor platforms to the remote workers' environment, and everything in between. Remote user experience includes ISP, network and workstation performance, and even extends to telemetry data such as headset boom position and background noise.

Get started with VSM Everywhere to support your team to deliver better customer experience and employee wellbeing results.

Keep workers happy and productive. Track and manage user experience and wellbeing, everywhere your people work
Manage smarter with data-driven insights. Diagnose and act decisively with always-on intuitive dashboards
Deliver experiences customers expect. Understand the entire customer journey with end-to-end visibility

VSM Everywhere is an easily deployed solution on an employee’s workstation, that enables extraction and analysis of critical performance and device data even in 'unmanaged' remote environments.

Virsae's Chief Product Officer, Ross Williams, shares the reasons why we've developed VSM-E and the benefits for organizations supporting their remote workers.

Ross Williams - VSM Demo at Enterprise Connect

"VSM adopts WHO audio level standards to support employee wellbeing"

Employee Wellbeing is important for workplace culture and retention. A survey of 400 US enterprises by Metrigy found 72% of organizations were willing to invest in technology to improve the WFH experience. One example of Virsae's commitment to wellbeing is our adoption of World Health Organization (WHO) standards for healthy audio levels. Through headset analytics, when an employee’s headset volume is above healthy levels and may cause permanent damage, administrators and HR can be notified.