

Virsae's Service Management Platform is designed to take agent wellbeing and contact center performance to the next level. VSM creates end-to-end visibility and unrivaled insights for IT and management teams to optimize networks, connectivity, audio settings, and working environment.
The smartest way to boost agent wellbeing and productivity. Say hello to Virsae + Jabra. We help you turn real-time insights and analytics into high quality agent experiences.
Measuring and reporting background noise (with Virsae + Jabra) allows managers to identify the office or home environments with background noise levels that may impact call quality, and customer experiences.
Using real-time insights into local network and technology performance, including PC and laptop, ISP, Wi-Fi, and Wireless Link Quality (Bluetooth or DECT).
Troubleshoot connection and device usage issues to eliminate cross or over-talking, causing customer frustration and extended call times.
Together, Jabra and Virsae are helping contact center managers to proactively support their remote workforce to maintain healthy workplace practices.
The Virsae + Jabra solution helps to retain and motivate agents by ensuring and documenting a working environment with better audio quality and connectivity, no critical audio exposure, and less environmental noise.
Jabra headset sensors provide analytics on device, technical, and environmental influences that could impact agent stress and anxiety, and customer experience ratings, directly into Virsae's VSM platform.
Contact center supervisors and managers gain unique insights into device usage, technical, and environmental issues that could impact agent performance and customer experience, all presented on intuitive, at-a-glance dashboards.
The integration is included as part of your Virsae monitoring solution. It’s enabled for all contact centers, with no development required.
We recommend using Jabra Headsets Engage 50 II, Engage 40, Engage 55 and Engage 75.