Virsae's Service Management Platform is designed to take agent wellbeing and contact center performance to the next level. VSM creates end-to-end visibility and unrivaled insights for IT and management teams to optimize networks, connectivity, audio settings, and working environment.
Recording the level of background noise that could impact customer experience.
Recording the headphone volume level, measuring against WHO hearing health standards.
Measuring headset Bluetooth signal strength for call quality.
Cross Talk Collision
Measuring Cross Talk, when latency issues cause agents and customers to overtalk.
Agent wellbeing in focus
Together, Jabra and Virsae are helping contact center managers to proactively support their remote workforce to maintain healthy workplace practices.
The solution helps to retain and motivate agents by ensuring and documenting a working environment with better audio quality and connectivity, no critical audio exposure, and less environmental noise.
Jabra headset sensors provide analytics on device usage, technical, and environmental influences that could impact stress, anxiety, and customer experience ratings, directly into Virsae.
Contact center supervisors and managers gain unique insights into device usage, technical, and environmental influences that could impact stress, anxiety, and customer experience ratings, all presented on intuitive, at-a-glance dashboards.
Easy to deploy
The integration is included as part of your Virsae monitoring solution. It’s enabled for all contact centers, with no development required.
You’ll need to be using Jabra Engage headsets.
- Works out of the box with your Virsae solution
- Insights into agents’ health indicators when using Jabra Engage headsets
- Enhances contact center performance
- Reduces stress and employee turnover in the contact center