Less noise, more action at Integration Partners
Integration Partners was processing millions (literally) of transactions to identify and fix problems. A standalone UC monitoring tool delivering alerts via email to ServiceNow turned a tough job into a nightmare.
Learn how Virsae Service Management (VSM) integrated with ServiceNow filters noise from network operations.
Heineken raises a glass to Virsae
When CRM syncs with enterprise systems, good things happen. For Heineken subsidiary DB Breweries, integrating Avaya call control buttons in DBs SAP frontend CRM system boosted contact centre call quality to 95%.
Learn how Virsae Contact Centre (VCC) SAP Connector created a single integrated agent desktop at DB Breweries.
Prevention is better than cure, says US health giant
Unified Communications (UC) is getting more complex, making it harder to detect problems and correct them before things go pear shaped. With VSM, a US health services giant has all but eliminated surprises from its UC environment.
Learn how a US health provider uses Virsae Service Management (VSM) to arrest incidents before they become big problems.