

The virtual engineer that never sleeps
Say goodbye to traditional approaches to UC management. Virsae’s real-time diagnostic AI engine revolutionizes the way you manage communications and contact center systems performance.
A Service Management Platform for proactive organizations
For 10 years, Virsae’s AI-powered analytics platform has delivered unrivaled insights to optimize enterprise communications technology.
Today 80% of employees are working from home and the office. With 52% of workers trying to resolve at-home tech issues, productivity & customer ratings are suffering.
Companies that proactively manage voice, video, and network performance see improved revenue, customer ratings, and agent productivity.

The virtual engineer that never sleeps
Say goodbye to traditional approaches to UC management. Virsae’s real-time diagnostic AI engine revolutionizes the way you manage communications and contact center systems performance.
Unrivaled Insights delivering business results
Research from Metrigy shows companies that centrally manage voice, video and network performance reap the rewards.
Customer Ratings Improved 16.9%
Organizations that centrally manage voice, video and network performance experienced an average 16.9% lift in CX ratings.
Agent Productivity Improved 15.3%
With less time spent troubleshooting at-home technical issues and the benefits of proactive network optimization. Agent productivity improved on average 15.3%.
Revenue Increased 14.5%
With agents and contact centers operating at peak performance companies experienced an average 14.5% lift in revenue.
Costs Reduced 9%
Benefiting from cloud-based technology, and always-on network optimization, companies reduced their costs by an average of 9%.
Insights from the edge of your workforce.
From the home, office, or log cabin, our AI-powered CX & UX analytics platform is unrivaled. Learn More
Our global technology platform partners
On-premise, hybrid or cloud, our platform provides unrivaled insights across your enterprise communications network.
See all our partnersLatest from Virsae
Metrigy and Virsae on Rooting Out Performance Problems
Ross Williams, Chief Product Officer at Virsae, and Metrigy's CEO Robin Gareiss discuss how today’s management platforms can help improve the quality of customer interactions and talk about what’s to come with AI, self-service, and more.
Feb 02, 2023
How successful organizations migrate CC & UC to cloud
Listen to this discussion with Gary Audin from Telecom Reseller and Virsae's Ray Pearson.
Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees
Jan 12, 2023
Why is my Microsoft Teams audio and video not working?
Around the world, people host or attend more than 100 million meetings per day. It is common for these people to work from home part (hybrid) or full-time. Unfortunately, 20% of meeting participants experience voice/video quality issues. Collaboration technologies and their access include multiple vendors and services, which makes it challenging to monitor and maintain a high-quality environment.
Dec 19, 2022