Our portfolio of globally available services allow Partners and MSPs to unlock the myriad benefits of the VSM ITIL portfolio for competitive service advantage, and enable customers to gain maximum benefit from their UC and contact center investments.
Benefit Realization
Business need met, return on initial spend
- Training
- CX analysis
- Service updates
- Reporting
Planning and Preparation
Risk mitigation and alignment with identified need
- Tenders/RFPs
- Design
- Partner services
- Integration
Implementation
Risk mitigation, cost control, accuracy, customer uptake
- Deployment
- Installation
- Customisation
- Quality Assurance
Continuous Improvement
Continual ROI on VSM and UC and contact center investment
- System health checks
- VOIP and SIP troubleshooting
- Root cause analysis
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System and Application Assessment
74% of businesses use less than 50% of their trunk capacity.
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Remote Worker Assessment
Keep your UC and CC platforms optimized in the 'new normal'