What’s it for?

Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues.

VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, colour-coded to reflect solution health.

Dashboards include:

  • Server hardware and operating system health
  • Processor occupancy and uptime
  • Application status
  • Sessions in progress
  • SIP performance statistics
  • SIP Security statistics
  • SIP error codes

Where do I find it?

Dashboards are available in VSM’s Service Desk module. Service Desk contains a growing number of user-configurable dashboards that display health across your entire UC and CC platform.

SBC Dashboard in Action

Click on the screen to watch a demonstration of the Avaya SBC dashboard.


SBC Dashboard Example


This SBC is running nicely:

  • The server hardware and operating system is running and healthy
  • The SBC applications are running
  • Software services are running and responsive
  • There are sessions in progress
  • The security rules are not being put to the test
  • There are no SIP failure codes being generated

The role of the SBC is to maintain full SIP session state and to control the security of your UC environment. VSM dashboards provide visibility into the health of your SBCs. Know in real time if the SBC is running correctly and if the security of your SBC is being compromised.