Virsae boosts head count as UC service management gains momentum

Auckland 23 August 2017 – Virsae has made four key appointments, designed to further boost sales of its cloud-based unified communications (UC) service management platform, VSM, to resellers in the US and UK.

The appointments follow a second round of equity funding secured earlier this year.

Customer success manager roles, focused on the delivery of outstanding customer service, have been filled in the US and UK, with a channel account manager further boosting Virsae’s US head count. Back at the company’s Auckland headquarters, Virsae has appointed a development manager to lead the growing team of developers and testers supporting Virsae’s state-of-the-art SaaS technology, and is currently recruiting two more developers.

Virsae CEO Tony Jayne said the new appointments will boost in-country resources and help ensure Virsae continues to build on channel support and sales momentum.

The firm’s recurring revenue grew by 88% over the 2016/2017 financial year – and the company is on track to almost double sales again within the current the 2017/2018 financial year.

“These appointments bring us closer to our overseas business partners and will help them deliver new high-value services to manage their customers’ complex unified communications platforms,” he said.

Jayne said near term goals included adding resellers and developing capabilities that drilled deeper into software from the vendors fast shaping up as leaders in unified communications – names like Microsoft, Cisco, and Mitel.

David Matthieson joins Virsae as a Customer Success Manager for the North American market. He has worked for leading USA-based integrators, including Avaya, Arrow SI, and ConvergeOne.

Also in the US, Raymond Pearson has been appointed Channel Account Manager, and comes with 20-year track record in communications consulting.

On the other side of the Atlantic, London-based Geoff Weeks has been appointed Customer Success Manager UK & EMEA, having worked for leading UK Avaya integrators Centrix, and AdEPT Telecom.

Michelle Lorenz joins Virsae in the newly-created position of Development Manager. Lorenz recently returned to New Zealand from Norway, where she headed up the global operations department of a large-scale SaaS company serving Europe and the US.

Launched in 2013, Virsae has notched up seven-figure revenues from sales of the company’s flagship platform, Virsae Service Management (VSM), which manages unified communications systems (phones and messaging systems that run on IT networks).

Today the company has more than 30 staff, including a team of New Zealand-based developers, and each month processes more than seven billion transactions created by hundreds of thousands of end-users.