Virsae and VOSS Form Partnership to Power Next-Gen AI Automation and Analytics for Collaboration and Customer Experience
December 2, 2025 — Virsae, a pioneer in cloud-native monitoring and automation, and VOSS, a leader in digital workplace management technology, today announced a strategic partnership, bringing together the complementary strengths of both organizations to unlock greater telemetry capabilities, expand access to critical data, and fuel innovative AI initiatives.
By combining Virsae’ leadership in Avaya, Microsoft, and Genesys Cloud platforms, with VOSS’ expertise in Cisco and Microsoft technologies, the partnership will enhance data collection and analysis. Enabling customers to extract deeper insights and deliver more valuable outcomes across the digital workplace, collaboration, and customer experience (CX).
Tony Jayne, CEO of Virsae, commented: “Partnering with VOSS significantly enriches our combined offering. VOSS brings powerful migration automation, advanced management capabilities, and deep automation expertise that complement Virsae’s cloud-native, full stack monitoring and diagnostics platform. Together, we can deliver end-to-end visibility, control, and AI-driven insights that support customers at every stage of their transformation journey.”
Mike Frayne, CEO of VOSS, added: “This strategic partnership with Virsae marks a new era in how enterprises can harness their data for improved efficiency. By integrating telemetry capabilities and combining our AI initiatives, we are empowering customers with the tools and intelligence needed to optimize their collaboration and CX environments, drive innovation, and achieve operational excellence.”
The partnership’s focus on enhanced telemetry and data-driven intelligence positions Virsae and VOSS as leaders in the management of collaboration and CX solutions. By unifying their AI development initiatives, the two companies aim to deliver:
- Improved outcomes and smarter choices through richer data collection and analysis, enabling predictive insights and proactive issue resolution.
- Operational efficiency and autonomy at scale by leveraging real-time telemetry to optimize system performance, reduce friction, and improve workflows.
- Seamless customer experience with innovation through AI-driven insights that enhance collaboration and contact center interactions.
This collaboration will not only strengthen existing customer relationships but also accelerate revenue growth and deliver strategic, long-term value for enterprises. Virsae and VOSS remain committed to driving innovation and delivering cutting-edge solutions that help organizations thrive in today’s data-driven, AI-enabled world.
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About Virsae
Virsae’s cloud-native, AI-powered monitoring and automation solutions provide global enterprises with real-time actionable insights, operational efficiency, and enhanced control across complex IT and contact center environments. www.virsae.com
About VOSS
VOSS is a global leader in digital workplace management solutions, enabling enterprises to manage and optimize their UC, collaboration, and productivity ecosystems efficiently and effectively. www.voss-solutions.com
