Virsae Service Management
Take Control of Your Communications Experience
Optimize your MSP and Enterprise communications delivery—from contact centers to remote teams—with always-on, full stack visibility, predictive AI diagnostics, and real-time remediation.
When customer and employee experience define competitive advantage, Virsae Service Management (VSM) delivers real-time intelligence across multi-vendor contact center and unified communications(UC) platforms—so every interaction works flawlessly.
✅ Elevate Experience
Enable consistent customer and employee experiences, and support your AI delivery, regardless of location or device
✅ Drive Productivity
Empower your teams with data-driven insights to detect, diagnose, and resolve issues before they impact users
✅ Mitigate Risk
Anticipate failures and security gaps across hybrid and cloud environments, protecting critical business operations
✅ Scale with Confidence
Support growth and service expansion with a platform built for MSPs and global enterprises.
Why VSM?
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Experience First |
Designed to monitor and optimize what matters most—your customers and employees |
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Full Stack Visibility |
Track and manage communications from infrastructure to agent/end user in one platform: Telco→ Cloud→ Network→ Endpoint→ User |
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Proactive, |
Accelerate troubleshooting and automate resolution with advanced diagnostics—before service impact |
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Remote & Hybrid Assurance |
VSM Everywhere delivers end-to-end observability—remote and hybrid—enabling productivity and customer experience anywhere |
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Rapid ROI, Easy Deployment |
Cloud-native SaaS deploys in minutes—not days. Multi-vendor integration, Avaya, Cisco, Genesys Cloud, Microsoft Teams, and more... |
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Enterprise Grade Security |
Hosted in Microsoft Azure for data protection across global deployments. Compliant with IRAP, ISM Essential Eight, TX-Ramp, GDPR, and data sovereignty. Data is ingested, processed and stored in-region |
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Proven in the Field |
Trusted by leading MSPs and global enterprises to safeguard millions of customer interactions daily. Continuous feature updates, 99.99% uptime, and NPS of 60 reflect Virsae’s commitment to customer success |
Deliver the experiences your customers expect.
Optimize your communications delivery with VSM
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Event Notification
Proactively manage event flow with standard or customized views
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Real-Time Dashboards
Stay ahead of issues with real-time visibility and alerts
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Intelligent Insights
Make informed business decisions from captured data and trends
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Powered by AI
Automate manual processes with analytics-driven insight
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Continuous DevOps
Tap into continuous service enhancements rolled out every two weeks
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Customer Success
Achieve positive outcomes; CSAT, SLAs, NPS
Meet Alex — your AI-powered virtual engineer
Alex powers the intelligence behind Virsae Service Management (VSM), bringing proactive insight and a human touch to system performance. Alex continuously analyzes your contact center and UC data, identifying risks, recommending actions, and assessing potential business impact—all in real-time.
With Alex at your side, you’ll get immediate insights into performance trends and guidance to resolve issues before they disrupt users or customers. So troubleshooting becomes effortless, escalations drop, and your team stays more focused on what drives your business forward.
AI-powered Diagnostics and Machine Learning for Proactive Management
Work smarter with a centralized interface for communication, escalation, reporting, and customer interaction
Empower your service desk
Go beyond simple monitoring with proactive fixes and high-level automation to resolve issues with less human intervention.
Manage costs
Gain deeper insight into Contact Center and UC resource utilization to retire unused capacity, forecast future requirements, and reduce costs.
Increase efficiency
Collect and present CMDB asset information automatically, with at-a-glance graphical views of your communications systems and applications.
Enhance security
Protect your Contact Center and UC network with real-time threat awareness capabilities.
Born in the cloud
VSM was conceived and developed to specifically leverage the cloud for Contact Center and UC service management. DevOps and Agile methodology drive VSM’s continuous development and flow of service improvements to partners and customers.
Voice of the Customer
VSM microservices are developed and optimized independently, supporting the rapid inclusion of user feedback for continuous improvement, new developments and upgrades, at the speed partners and customers consume their services.
Superior diagnostic powers
VSM’s diagnostic powers draw on over 12 billion data points every month, created by millions of customer interactions across thousands of sites globally. Machine Learning and AI provide new levels of interaction insight and troubleshooting for Contact Center and UC performance.
Download our VSM Solution Briefs to learn more: