Monitor, diagnose, and manage applications critical to customer experience
Put a window to contact center applications and work with clever tools to keep everything running at peak performance.
- Zero in on caller experience with cradle-to-grave visibility of the entire customer journey
- Keep critical services up, always, with real-time monitoring of applications
- Use intuitive dashboards of systems performance to find, fix and mitigate issues before they cause business impact
- Identify every element in your contact center technology stack and understand critical interdependencies
- Manage voice and screen recording platforms, with recorded calls always on hand when they’re needed
- Track and manage agent experience and wellbeing, wherever your people work, in-office or remote
