Unlock the power of VSM’s full stack, end-to-end CX and UX analytics, to deliver a consistently great customer and user experience in the hybrid workplace.
The mass migration to cloud adoption spurred on by the boom in remote working has accelerated the shift to complex hybrid solutions, comprising existing on-premise legacy technology and new technology enabling employees to stay connected from home.
Beyond the necessity of enabling remote working, hybrid technologies have introduced new thinking and processes that allow employees more scope to define for themselves how they go about their days, fostering innovation and a happier more engaged workforce.
But this more enlightened approach to modern work requires a consistently great user and customer experience.
Empowering support teams
Virsae is uniquely positioned to offer MSPs and customers the end-to-end visibility they need to deliver a flawless experience in this reimagined working environment.
Virsae’s cloud-native AI driven platform, Virsae Service Management (VSM) aggregates legacy and new data points, from the likes of Avaya, Cisco, Mitel, NEC, Microsoft Teams and Genesys Cloud, and SBCs such as Ribbon, AudioCodes and Oracle. Data that is combined into one secure, single pane of glass.
VSM Everywhere is a unique, small, and easily deployed solution applied to the user's workstation, that allows extraction and analysis of critical performance and inventory data in the 'unmanaged' Work From Home (WFH) environment. VSM Everywhere provides new analytics such as workstation and home network performance, and even extends to telemetry data such as headset boom position and background noise. Room analytics help managers track the engagement and comfort of their employees working from home, enabling them to take steps to invest in and improve the working environment.
With this capability VSM combines technical analytics with work from home network analytics and room analytics, to provide full stack, end-to-end CX and UX analytics.
Closing the experience feedback loop
Focused on both the Customer and User Experience, VSM combines the data collected from Microsoft Teams post session surveys with the myriad data points collected from the underlying technology, be it in the cloud, in the enterprise, and even in the remote worker's physical environment courtesy of VSM Everywhere, a small client on the user’s workstation. Integrated with VSM’s AI and machine learning, data-led insight delivered to IT support teams ensures user experience issues are both acknowledged and fixed. VSM complements Microsoft’s Viva employee experience platform where people and teams are empowered to be their best from anywhere.
This unique support capability can be applied by MSPs to build a premium service.
Request a Demo to learn how VSM can boost your CX and UX quality.