AI-Powered Service Management Platform for unrivaled CX & UX

Centralized optimization of Voice, Video and Network performance for unrivaled Customer Experience.

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Always-on analytics empower proactive CX & UX management

Deliver flawless performance with AI-Powered analytics to resolve issues faster; across hybrid communications networks.

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Centralized management drives business success

Research proves the business benefits of centralized management of voice, video and network performance across hybrid workforces.

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Insights to the edge of your enterprise communication network.

Wherever your people work, Virsae’s end-to-end analytics platform ensures your Unified Communications and Contact Center environments are operating at peak performance.

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At-home workers are desperate for better IT support

Organizations using management platforms focussing on customer and user experience outperform those that don’t.

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The virtual engineer that never sleeps
Say goodbye to traditional approaches to UC management. Virsae’s real-time diagnostic AI engine revolutionizes the way you manage communications and contact center systems performance.

A Service Management Platform for proactive organizations

For 10 years, Virsae’s AI-powered analytics platform has delivered unrivaled insights to optimize enterprise communications technology.

Today 80% of employees are working from home and the office. With 52% of workers trying to resolve at-home tech issues, productivity & customer ratings are suffering.

Companies that proactively manage voice, video, and network performance see improved revenue, customer ratings, and agent productivity.

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The virtual engineer that never sleeps
Say goodbye to traditional approaches to UC management. Virsae’s real-time diagnostic AI engine revolutionizes the way you manage communications and contact center systems performance.

Unrivaled Insights delivering business results

Research from Metrigy shows companies that centrally manage voice, video and network performance reap the rewards.

Customer Ratings Improved 16.9%

Organizations that centrally manage voice, video and network performance experienced an average 16.9% lift in CX ratings.

Agent Productivity Improved 15.3%

With less time spent troubleshooting at-home technical issues and the benefits of proactive network optimization. Agent productivity improved on average 15.3%.

Revenue Increased 14.5%

With agents and contact centers operating at peak performance companies experienced an average 14.5% lift in revenue.

Costs Reduced 9%

Benefiting from cloud-based technology, and always-on network optimization, companies reduced their costs by an average of 9%.

Insights from the edge of your workforce.

From the home, office, or log cabin, our AI-powered CX & UX analytics platform is unrivaled. Learn More

 

"In our business, an hour’s downtime costs $250,000. Virsae is money well spent – many times over."

IT Director | US-based medical services company

VSM takes a bite out of manufacturer support costs at Monster

“Within minutes, we had all our Avaya data backed up in the cloud. As far as I know, this simply isn’t possible with other tools currently on the market.”

Gary McMahon, Monster Inc

Read the customer story

Latest from Virsae

Webinars

How successful organizations migrate CC & UC to cloud

Listen to this discussion with Gary Audin from Telecom Reseller and Virsae's Ray Pearson.

Over 70% of organizations overlook the need to manage the performance of a cloud solution post-transition. People and applications that simply manage a break/fix do not have the trending and root-cause insight needed for today’s cloud users, or the reach necessary to support work from home employees

Jan 12, 2023

Virsae Blog

Why is my Microsoft Teams audio and video not working?

Around the world, people host or attend more than 100 million meetings per day. It is common for these people to work from home part (hybrid) or full-time. Unfortunately, 20% of meeting participants experience voice/video quality issues. Collaboration technologies and their access include multiple vendors and services, which makes it challenging to monitor and maintain a high-quality environment. 

Dec 19, 2022

VSM Tips

ACM Vector Flow Charts

Dec 08, 2022

VSM Tips

Avaya Session Border Controller

VSM's Avaya Session Border Controller dashlet shows threats in real time, identifying trusted and untrusted networks, and flagging SBC rules that are being tested by threatening behavior.

Dec 08, 2022