Glitchy Microsoft Teams experience impacts CEO

Remote meeting failures shouldn’t be a boardroom problem

How one high visibility Microsoft Teams meeting degraded into a crisis — and how Virsae restored a trusted communications experience in minutes.

Executive Snapshot

The problem:
An executive board meeting was disrupted by poor audio and frozen video caused by issues in a CEO home's network and edge conditions — not the UC platform itself.

Impact on the business:
Loss of executive time, erosion of stakeholder confidence, and costly support escalations that can damage reputation and disrupt operations.

What Virsae delivered:
Immediate end‑to‑end visibility, precise root cause detection across the home‑to‑cloud stack, and clear step-by-step fixes — promptly restoring the meeting while protecting leadership credibility.

Outcome:
Executive meeting recovered in real time; IT shifted from reactive troubleshooting to proactive prevention.

 

Download the CEO Case Study

Discover how Virsae enabled the IT team to protect leadership credibility, restore meeting confidence and reduce support costs - in real time.

Microsoft Teams Case Study

How Virsae turns the unexpected into avoidable incidents 

“When our CEO’s board call started failing, VSM didn’t just tell us the problem — it told us how to fix it, immediately. We protected the meeting, and more importantly, the trust of our leadership.” — Head of IT Operations, Global Telco

Virsae turns unexpected meeting failures into avoidable incidents by making the invisible visible.

During a scheduled board meeting on Microsoft Teams, the CEO experienced intermittent audio dropouts and choppy video. The call degraded to the point where the CEO temporarily left the meeting.

In the traditional approach, a service desk had limited telemetry, siloed logs and no way to correlate user experience with remote and WFH environment metrics. IT agents spent time guessing rather than resolving.

With Virsae Service Management and VSM Everywhere IT immediately saw end‑to‑end telemetry — device performance, Wi‑Fi signal and interference, ISP behavior, and UC session KPIs — correlated in one view.

VSM enabled IT to pinpoint a weak Wi‑Fi link causing excessive jitter and packet loss and present clear fixes.

The CEO rejoined on a stable connection after a short fix; the board meeting continued with no further interruptions.

CEO Meeting Issues:

VSM Call Record accessed to identify problems:

Root cause to problem management:

How Virsae delivers value

  • End‑to‑end observability: Device → Wi‑Fi → ISP → UC platform (Microsoft Teams) — correlated in one dashboard
  • Root cause detection: AI-powered diagnostics identify origin of issue — user’s home, network, ISP, or UC platform
  • Step‑by‑step fixes: Actionable guidance for agents and users to resolve issues fast
  • IT enablement: Equips service desks with a single pane of glass — fewer handoffs, faster resolution (MTTR)
  • Privacy and compliance: Designed to support enterprise governance and data protection policies

Download the full CEO Experience Case Study

Learn how VSM and VSM Everywhere provide the complete picture of voice, video and network performance, including from 'unmanaged' remote and WFH workstations and environments, so service desk agents can immediately diagnose and act decisively.